Internal Help Desk
Get IT support for internal users
Browse features that promote powerful team synergy, streamline ticket handling, and push productivity to the max.
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Omni-Channel Support for External and Internal Users
Enable both internal and external support agents to assist users—whether internal or external—seamlessly from a single platform, eliminating the need to switch between multiple support tools.
Let your team raise ticket in simple steps
Allow internal team to raise tickets directly from Slack, MS Teams, Email, Forms, or Chat
Easily capture every issue from wherever they are, without requiring them to constantly navigating multiple tools
Create scalable teams
Divide your support engineers into teams responsible for a specific area, such as an API, registration process, subscription, or purchasing process.
Automate your tasks
Delegate repetitive and time-consuming cases to workflows. Set them up in minutes so you can focus on the tasks that need your full attention.
IT help desk
Scale up your IT help desk support and manage every technical query, from the simplest to the most complex, through a robust, multi-tiered support structure.
“We successfully scheduled our WhatsApp broadcasts to engage with our customers. This allowed us to organize all important events at once and let the system handle the rest, ensuring we connected with our customers on festivals and other significant occasions. No more missed opportunities!”
Raj Mishra
Head of Marketing
Power of Internal help desk
Happy employees make happy customers. Know your employees, understand their requests, address their concerns, and provide them with efficient resolutions.
Multi-Department Support
Streamline internal operations with Appzo’s multi-department help desk.
Seamless Communication Channels
Let employees request support via their preferred Channel
Bridge the Gap Between Teams
Enable seamless collaboration by letting employees tag relevant teams to resolve issues.
Empower Employees with Self-Learning
Build a rich help center with articles, FAQs, demos, and resources to train new employees and support your team 24/7.
Measure Employee Satisfaction
Gain insights into employee experience with feedback, performance evaluations, and happiness ratings.
Automate ITSM Processes
Streamline IT service management by automating tasks, workflows, and ticket routing for faster, more efficient support.
Boost Productivity with Automation
Streamline support with automated workflows, SLAs, and ticket assignments.
Discover a seamless omnichannel solution.
Lightning fast customer support tool built for modern teams
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