External Help Desk
The customer support system for B2B companies.
Support Customers Anywhere. Allow your customers to get support wherever they'd like and enable multiple support tiers.
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The new B2B support engine, AI first
AI turns customer messages into actionable support tickets, saving hours spent identifying action items.
AI crafts concise summaries and action items, providing precise details you need—no human hours required.
Be where your customers are! Every channel
Resolve customer issues where conversations happen.
Connect on Slack, MS Teams, In App Chat, Forms, Email and WhatsApp
Enable AI Agent Eva for Support
Hire AI Agents to deflect issues based on content in your docs, knowledge base, and other sources.
Agent is a smarter way to manage support tickets
Scale premium Support on Slack to 100s of customers
Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, and resolve tickets in Slack. Use a GPT-powered assistant to resolve common queries.
AI-powered knowledge base at your customers’ service
Some people want to find answers on their own. Provide 24/7 self-service, and give your website visitors the answers they need, even with no support team around.
“We successfully scheduled our WhatsApp broadcasts to engage with our customers. This allowed us to organize all important events at once and let the system handle the rest, ensuring we connected with our customers on festivals and other significant occasions. No more missed opportunities!”
Raj Mishra
Head of Marketing
WhatsApp Automation for All Businesses
Utilize the most powerful WhatsApp automation for everything from notifications and marketing to sharing your product catalog.
Ticketing
Connect all channels that matter, manage from one hub. Never miss a request—no matter the source.
Inbox
Smart notifications keep you informed and on top of SLAs. Stay sharp, stay on time.
Custom fields
Create custom fields, assign unlimited values, and streamline requests.
SLA Breach Alerts & Insights
Set SLAs for response and resolution. Track and deliver—right on time.
Create Tickets from Slack
Meet your Customers where they work to ensure No more missed Slack responses
Integrates Seamlessly
AI-Powered Bi-Directional Integration with Existing Helpdesks
Broadcast updates on Slack
Send Slack messages to multiple customer channels (with attachments!)
Discover a seamless omnichannel solution.
Lightning fast customer support tool built for modern teams
Start thriving with Appzo! Designed for growing businesses
