AI Powered Ticketing
AI-First Platform for Customer and Employees
Conversational chatbots help customers solve queries on their own
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Improved agent efficiency using LLM
AI can help agents by finding relevant content in the knowledge base and providing response suggestions.
Faster resolution times
AI can help support teams resolve customer inquiries faster, which can improve customer satisfaction
Improved self-service
Dynamic FAQs make self-service contextual and intelligent.
Personalize each interaction
With AI to bring different outcomes for each customer based on the underlying data.
To summarize lengthy queries, generate automatic responses and boost efficiency.
Generate deeper analytics using AI
Appzo uses its state of the art AI to analyze your Help Desk data and deliver insights, predictions and recommendations.
“We successfully scheduled our WhatsApp broadcasts to engage with our customers. This allowed us to organize all important events at once and let the system handle the rest, ensuring we connected with our customers on festivals and other significant occasions. No more missed opportunities!”
Raj Mishra
Head of Marketing
WhatsApp Automation for All Businesses
Utilize the most powerful WhatsApp automation for everything from notifications and marketing to sharing your product catalog.
Contact center
Serve customers on their channel of choice (email, web, app, chat, social media) while enabling agents to centralize communication.
Self Serve
Activate dynamic and intuitive self-service options for customers to resolve simple queries with LLM and RAG-powered AI agents and FAQs.
Helpdesk management
Categorize, assign, process, resolve and archive tickets quickly through a single-window interface with omnichannel helpdesk management.
Ticket management
Automate ticket assignment, prioritization, tracking and resolution based on CLTV and the nature of tickets across websites, social media, email and calls.
Internal ticketing
Auto-assign internal tickets to the right department, prioritize overdue requests automatically and trigger escalations to bring down TAT.
AI-powered Summaries
Identify key information such as customer detail, problem description, solutions implemented, resolutions.
SLA Tracker
Ensure timely issue resolution by classifying tickets by priority and set appropriate resolution times to measure efficiency and meet service level agreements.
Discover a seamless omnichannel solution.
Are you looking for a CRM to manage your small business?
Start thriving with Appzo! Designed for small and micro-sized businesses.
