CRM Software Companies in Bangalore | Customer Relationship Management Software Features

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Get IVR Number

Automate your call centre and handle innumerable calls seamlessly with cloud-hosted IVR system.

Our automated system responds to voice and keyboard inputs, routing calls to the appropriate agent based on customer responses.

Optimized Call Routing

Intelligent call forwarding directs calls to the most appropriate agent, enhancing customer service efficiency.

Utilizing cloud technology, businesses can easily scale their IVR systems on-demand, avoiding additional infrastructure and costs.

Seamless Call Tracking

Appzo's real-time IVR dashboard enables effortless tracking and monitoring of live calls.

With 100% data security, 99.99% uptime, and affordable plans, Appzo ensures maximum return on investment.

“My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote engineer. I have never had to ask for assistance for over 12 months now”

Dan Gordon

Director, Airlines Inc.

Enable IVR and ACD for your business.

We offer a range of features including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing, intelligent call queuing, and more.

Autocall distribution

Route calls efficiently to the relevant agent, reducing your customer’s wait time.

Virtual receptionist

Reduce long call queue, resolve basic customer queries and help them navigate to the required department

Call monitoring

Monitor live conversations from the dashboard in real-time and intervene to aid agents in urgent or critical discussions.

Missed Call Tracking

Identify the agent who missed the call and access the record directly within CRM.

Call Analytics

Gain insights into trends and customer call patterns, directly from the dashboard to empower data-driven decision-making.

Enable call workflow

Create workflow for each caller to trigger automated emails or WhatsApp messages after the call concludes.

Automations with 4000+ integrations

We drives integrations with rich WhatsApp business API, Zapier, Meta, various E-commerce and more

Experience a comprehensive solution

Sales Execution CRM

A single platform that serves your in-house sales, call center agents, field sales teams (handling sales, partner onboarding, and service), operations, and marketing teams.

Whatsapp Business

Design and oversee campaigns for improved outcomes. Directly create and execute campaigns for each contact via WhatsApp.

Live Chat

Delight customers around the clock across various channels with our enterprise-ready AI chatbot platform, automating conversations effortlessly.

Mobile CRM

Manage customer relations on the go. It's fully mobile. Access crucial information, including customer interactions and contact history, instantly.

Automations

Appzo integrates with your favorite apps, tools, and data for greater productivity and faster time to value. Tackle Big Challenges, Automate the Rest!

Contact Center Integration

Effortlessly manage customer calls with our all-in-one IVR call management solution, featuring call recording, forwarding, and more

Lead capture

Appzo seamlessly transfers Meta (Facebook & Instagram) lead data to your contacts page. Instantly respond to leads via email and WhatsApp for efficient communication.

Task Management

Effortlessly manage tasks, reminders, work allocation and connect with contacts using Appzo. With its dedicated task management module, you can efficiently stay on top of customer and prospect interactions.

Are you looking for a CRM to manage your small business?

Start thriving with Appzo! Designed for small and micro-sized businesses.

Try Appzo for free

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